While the sun (allegedly) shines outside retailers & logistics businesses are already in the thick of planning for this years’ “Three Peaks” challenge;
Last week David McIntosh discussed the topic of 'People Planning' for peak period at our Peak Planning Breakfast Networking Event. The first half of David’s career was spent working in retail operations for companies such as Allied Domecq and United Biscuits. More recently David’s roles have been in people development and performance, leading to his current position as Organisational Development Manager at Arrow XL, a company that has recently undergone significant change and growth.
Having previously worked in the Logistics industry for 10 years, I know that ‘peak’ trading is a period that is talked about throughout the year with a mixture of dread and excitement.
According to a recent survey by SLI connect UK, 83% of retail brands are paving the way for a customer-focused future using an omnichannel strategy. The survey also revealed that 53% of respondents have an omnichannel strategy in place today and that significant differences exist in the attitudes exhibited by pure online versus online and offline retailers regarding the multi-channel experience.